FAQ – K18 PRIME
Welcome to the K18 PRIME Frequently Asked Questions page. Below you’ll find answers to our most common questions about our products, orders, and policies.
1. Are your products authentic?
Yes. K18 PRIME sells 100% authentic K18 products. We are committed to providing only genuine, high-quality haircare items sourced from trusted suppliers.
2. What makes K18 different from other hair treatments?
K18 uses patented peptide technology designed to repair hair at the molecular level. Unlike traditional conditioners that temporarily coat the hair, products like the K18 Leave-In Molecular Repair Hair Mask reconnect broken keratin chains to help restore strength, softness, and elasticity in just minutes.
3. How do I use K18 Leave-In Molecular Repair Hair Mask?
-
Shampoo your hair (do not condition).
-
Towel-dry thoroughly.
-
Apply 1–3 pumps depending on hair length and thickness.
-
Wait 4 minutes before styling.
-
Do not rinse out.
For best results, use consecutively for the first 4–6 washes, then as needed.
4. How long does shipping take?
Orders are processed within 1–3 business days.
Shipping typically takes 3–7 business days for standard delivery within the United States. You will receive tracking information once your order ships.
5. Do you offer returns?
For hygiene and safety reasons, we only accept returns on unopened and unused products. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
6. Can K18 be used on all hair types?
Yes. K18 products are designed to work on all hair types, including straight, wavy, curly, coily, color-treated, chemically processed, and heat-damaged hair.
7. Is K18 safe for color-treated or chemically processed hair?
Absolutely. K18 is specifically formulated to help repair damage from bleach, color services, relaxers, and heat styling.
8. How can I contact customer support?
You can reach our customer support team through our Contact Us page. We aim to respond within 24–48 business hours.
If you have additional questions, feel free to contact us.
Thank you for choosing K18 PRIME — your trusted destination for premium hair repair solutions. ✨