Thank you for shopping at K18 PRIME. We are committed to delivering your favorite K18 haircare products quickly, safely, and reliably. Please review our shipping policy below for full details.
All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed after 5 PM EST will begin processing the next business day.
During high-demand periods, processing times may be slightly extended.
Once your order ships, you will receive a confirmation email with tracking information.
Delivery times vary based on your location and selected shipping method:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Express Shipping: 1–2 business days
Shipping costs are calculated at checkout based on your location and selected service.
We currently ship within the United States.
For international shipping inquiries, please contact our support team before placing your order.
After your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
While we strive to ensure timely delivery, K18 PRIME is not responsible for delays caused by:
Shipping carrier disruptions
Weather conditions
Incorrect or incomplete shipping addresses
Lost or stolen packages marked as delivered
If you experience any issues with your shipment, please contact the carrier directly first. If you still need assistance, our support team is here to help.
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately after placing your order.
If you have any questions about your order or our shipping policy, please reach out to our customer support team. We are happy to assist you.
Thank you for choosing K18 PRIME — your trusted source for authentic K18 Leave-In Molecular Repair Hair Mask and premium hair repair solutions. ✨